Our refund and returns policy lasts 30 days. You must contact us via email within 30 days of receiving your item to request a return authorization.
We accept returns on both new and pre-owned items. To be eligible, your item must be returned in the same condition and packaging it was in when you received it. Items purchased new must be returned new and unused. Items purchased new with tags (NWT) must be returned with all tags attached. Any change to an item’s condition or packaging will void the return and refund.
Buyer pays return shipping.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping returns
To return your product, you should mail your product to the address provided to you via email once you request a return authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
carolinatexpro@hotmail.com